Beware of UI scams. There are bogus websites for filing UI claims!
The Massachusetts Department of Unemployment Assistance (DUA) has A Guide to Unemployment Insurance which provides information on:
- Claimant’s Rights and Responsibilities
- Understanding Unemployment Insurance
- How Your Benefits are Determined
- Direct Deposit
- Help Finding a Job
There are two ways to file and to manage an Unemployment Insurance claim: use the UI Online self-service system or call the UI Teleclaims Center.
- Go to the UI Online self-service system at http://www.mass.gov/dua Online help includes an information pamphlet (link?), frequently asked questions (FAQs) and user guides (link?). The UI Teleclaims Center also provides support at 877-626-6800.
Career Opportunities offers two workshops for people who wish to use the online self-service system:
- UI Online Navigation – Filing Your Claim
Learn how to navigate the UI Online self-service system in order to file your claim.
- UI Online Navigation – Managing Your Claim
Learn how to navigate the UI Online self-service system to re-open your claim, request your weekly benefit, add dependents, review/edit personal information and verify account and payment information.
To register for the workshops, call 508-771-5627 or go to the Front Desk.
Claims also can be filed and managed using the Resource Room.
- Call the UI Teleclaims Center at 877-626-6800 anytime between 8:30 a.m. to 4:30 p.m. Monday through Friday.
Weekly UI Benefits can be claimed by:
Medical Security Program (www.mass.gov/dua/msp)
The Massachusetts DUA offers a health-insurance program for residents of Massachusetts who are receiving unemployment insurance benefits. The Medical Security Program offers two service plans:
- Premium Assistance provides cash assistance towards exiting health insurance premiums.
- Direct Coverage provides a benefit package for those without an option to continue a health insurance plan.
For more information call 1-800-908-8801, Monday through Friday from 8:30 a.m. to 4:30 p.m. Information pamphlets and application forms for the Medical Security Program are available at Career Opportunities.
Section 30 Training Benefits
If you are a UI recipient and need to acquire new skills in order to become re-employed, you may be eligible for up to an additional 26 weeks of benefits while you are in a full-time, approved training or education program.
Career Opportunities can help you select in-demand occupations for your job market area and appropriate education or training programs.
Information pamphlets and application forms on Section 30 Training Benefits are available at Career Opportunities.
Services for the Unemployed – Career Opportunities
Career Opportunities has a range of services for people who are unemployed. Learn how to:
- Write an effective resume and cover letter
- Apply online
- Conduct a successful job search
- Interview to get the job
- Explore and choose a new job/career direction
- Identify training and education opportunities
- Find funding for training and education
- Complete a GED
- Acquire computer software literacy skills
- And more
Special programs are available for Veterans, youth, individuals with disabilities and TAFDC recipients.